Redefine your Customer Engagement with Zoom Contact Center

​​Zoom is creating the next-generation contact center by leveraging their federated approach to AI to help drive higher customer satisfaction, improve agent productivity, and ultimately improve business outcomes.


Zoom Contact Center is a fully omnichannel contact center solution that supports voice, video, SMS, chat, and more. It features intelligent routing, an all-in-one agent desktop experience, and advanced analytics. They also offer Zoom Virtual Agent, a conversational AI and chatbot solution, and a suite of workforce engagement management products, which includes workforce management and quality management. 


Zoom Contact Center AI in action offers a variety of benefits, including:

  1. Higher customer satisfaction
  2. Increased agent productivity
  3. Engaged agents
  4. Reduced complexity that enables innovation

Deliver Better Business Outcomes

Deliver personalized and seamless customer experiences with a unified and AI powered contact center.


Outpace customer expectations

AI-powered self-service, true omnichannel and personalized experiences

Empower, upskill, and enhance agent care

Streamlined workflows, coaching and access to actionable, real-time information

Deliver better business outcomes

Happier customers, increased CSAT and reduce customer churn

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