| Features | Standard | Unlimited | Managed Services |
|---|---|---|---|
| Flat Hourly Rate Across Services | ✓ | ||
| Flexible Service Usage | ✓ | ||
| Monthly Consumption Reports | ✓ | ||
| Unlimited Incident Tickets | ✓ | ||
| Customizable Proactive Services | ✓ | ||
| Hourly Managed Services | ✓ | ||
| 8/5 Service Operation Model | ✓ | ||
| 24/7 Technical Support for Incident Resolution | ✓ | ✓ | ✓ |
| SOW-Based Pricing | ✓ | ✓ | ✓ |
| Comprehensive Technical Support | ✓ | ✓ | ✓ |
| Multiple Communication Channels | ✓ | ✓ | ✓ |
| Multiple Communication Channels | ✓ | ✓ | ✓ |
| Response Time SLAs | ✓ | ✓ | ✓ |
| Resolution Status Updates | ✓ | ✓ | ✓ |
| Proactive Support Services | ✓ | ✓ | ✓ |
| Escalation Matrix | ✓ | ✓ | ✓ |
| Managed Services Offerings | ✓ | ✓ | ✓ |
| Dedicated Technical Account Manager | ✓ | ✓ | ✓ |
| Knowledge Transfer Services | ✓ | ✓ | ✓ |
| Monthly Service Reviews | ✓ | ✓ | ✓ |